Issues with some createcase API calls

Incident Report for Assently

Resolved

This incident has been resolved.

Posted Nov 23, 2020 - 11:41 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2020 - 11:23 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 23, 2020 - 10:52 CET

Identified

We're continuing to work on a fix for this issue.

Posted Nov 23, 2020 - 10:50 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 23, 2020 - 10:43 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2020 - 10:43 CET

Identified

The issue has been identified and a fix is being deployed. The E-Sign Service might be unavailable briefly.

Posted Nov 23, 2020 - 10:35 CET

Investigating

We are currently investigating an issue where some createcase API calls fail.

Posted Nov 23, 2020 - 10:34 CET

This incident affected: Assently E-Sign.