Document conversions are failing in E-Sign

Incident Report for Assently

Resolved

The ability to convert documents have now been stabilized and returned to normal functionality.

Posted Oct 07, 2024 - 13:21 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 07, 2024 - 12:11 CEST

Investigating

We’re currently experiencing an issue with the document conversion component of our system, which is affecting all document types that need to be converted to PDF. Additionally, our OCR (Optical Character Recognition) functionality is also not working properly at this time.

Our team is working tirelessly to resolve these issues as quickly as possible.

Posted Oct 07, 2024 - 10:00 CEST

This incident affected: Assently E-Sign.