Signing with BankID (Sweden) fails for some users

Incident Report for Assently

Resolved

This incident has been resolved.

Posted May 03, 2023 - 09:27 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 03, 2023 - 09:16 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 03, 2023 - 09:11 CEST

Investigating

We are investigating intermittent failures to sign cases using Swedish BankID.

Posted May 03, 2023 - 08:21 CEST

This incident affected: Electronic ID Providers (Swedish BankID) and Assently E-Sign, Assently CoreID.